The Utility Department manages several essential services for the City of Waynesville: Electric, Water, Wastwater, Natural Gas and Solid Waste Management, for over 5,000 customers. While Utility services are often considered basic needs, there is nothing basic about providing high-quality, reliable services year-round.
The staff of the Waynesville Utility Department offers quality customer care concerning a sometimes hectic procedure. We have done our best to streamline the process for you and we are always eager to answer your questions, working hard from day one to make you feel more like family, and less like a customer.
Budget Billing or Level Pay is a free program offered to customers who have had service with the City for over a year and are looking to make yearly budgeting easier.
Let us help you set a payment that helps you stay on track and brings you peace of mind.
If you need to terminate your utility services, download and fill out the form below and email it to our Utility Department. Be sure to note which services you would like to disconnect.
Also, if you have disconnect a services (such as an irrigation meter) you may use this form to reconnect a service as well.
From recent upgrades to our electric infrastructure and installation of state of the art monitoring systems for the City's water service, City staff continually look for innovative ways to improve our services and to help the community.
We have a long-term vision for the future involving quality, reliablity and the best solutions for our customers. Learn more about the City's infrastructure improvements, system upgrades, capital projects and routine maintenance.
Feeling frustrated because you can't seem to find the right service? We understand! Moving to the area can be a little confusing as there are two cities and several water and sewer companies that service the area. We have provided the contact information for those other entities for you in case your Utility services are not with Waynesville.