New Service - Budget Billing - New Projects - Service Request Form

The Utility Department manages several essential services for the City of Waynesville:  Electric, Water, Wastwater, Natural Gas and Solid Waste Management, for over 5,000 customers.  While Utility services are often considered basic needs, there is nothing basic about providing high-quality, reliable services year-round.

New Service

The staff of the Waynesville Utility Department offers quality customer care concerning a sometimes hectic procedure.  We have done our best to streamline the process for you and we are always eager to answer your questions, working hard from day one to make you feel more like family, and less like a customer.






Budget Billing

Budget Billing or Level Pay is a free program offered to customers who have had service with the City for over a year and are looking to make yearly budgeting easier. 

Let us help you set a payment that helps you stay on track and brings you peace of mind.





Service Order Request

If you need to terminate your utility services, download and fill out the form below and email it to our Utility Department.  Be sure to note which services you would like to disconnect. 

Also, if you have disconnect a services (such as an irrigation meter) you may use this form to reconnect a service as well.